Sustainability
Code of Conduct
The Group has established important standards of conduct tailored to each stakeholder group.
Trust & Sympathy with Society
We comply with all laws and ethical standards, striving to grow in harmony with society and contribute to its development.
We conduct business activities rooted in local communities.
We are always mindful of our existence as a member of the local community, conducting business activities that are deeply rooted in and contribute to earning the trust and support of society. We will also contribute to creating a sustainable social environment that balances environmental conservation with business activities.
Furthermore, we will strictly comply with laws, regulations, social norms, and ethics, ensure thorough risk management across our operations, and take prompt, appropriate action if any risk of an accident arises.
Points of practice
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We will place importance on harmony and communication with local communities.
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We will promote coexistence with local communities as a good corporate citizen.
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We will always strive to increase our corporate value, aiming to be a company needed by the local communities.
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Pharmacists, etc. will use their specialized skills and knowledge as medical resources in the local communities.
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We will comply with the Road Traffic Act and give our full attention to driving.
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We will promote reductions in environmental loads in our business activities and contribute to environmental conservation and ecological activities.
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We will reject all unreasonable demands from antisocial forces, including any irregular transactions or unjustified demands for money and other benefits.
Trust & Sympathy with Patients
We put patients first all the time and act in the interests of enhancing their satisfaction.
We will act from the patient's point of view.
We will always be aware of our social responsibilities as a life-related company and strive to become a company that is trusted by patients and earns their sympathy by implementing pharmaceutical wholesaling, dispensing pharmacy and other business activities that meet the needs of patients who wish for good health.
Points of practice
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To ensure that patients can use pharmaceuticals without worry, we will accurately manage our inventory so that we can promptly provide the patients with the correct pharmaceuticals when they need them.
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We will always collect the latest information and provide accurate and easy-to-understand information so that we can help and serve patients.
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We will appropriately handle information about patients and respect their human rights and privacy.
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We will create new value by developing products and services that pursue the convenience of patients.
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We place the highest priority on compliance with relevant laws and regulations such as the Pharmaceutical and Medical Devices Act and the Pharmacists Act.
Trust & Sympathy with Customers
We strive our utmost every day to be a company essential to our customers.
We will conduct appropriate business activities.
In order to promote the proper use of pharmaceuticals and medical devices, we will supply necessary products to customers accurately and efficiently. In addition, we will strive to gain the trust and sympathy of our customers by conducting appropriate sales activities and providing accurate information.
Points of practice
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We will respond to customer requests and provide better products and services with consideration for safety, quality, reliability and the global environment.
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Recognizing the importance of life-related products, we will build a logistics system that provides a stable supply accurately and efficiently, and enhance traceability.
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To ensure proper use of pharmaceuticals and medical devices, we will provide information on efficacy, safety and quality in an accurate and prompt manner.
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Aiming to be the best partner for our customers, we will never cease to improve our expertise.
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We will accurately and promptly respond to customer inquiries.
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In the dispensing pharmacy business, customers include not only patients but also health and nursing care workers, etc., and we will actively participate in team medical care, etc.
Trust & Sympathy with Employees
We respect the personality, talent, and teamwork of all members, and value a corporate culture that is free and vigorous.
We will create a comfortable work environment.
We respect the human rights and dignity of each employee, and promote a healthy, supportive workplace that brings out their individual strengths and capabilities. Accordingly, we do not tolerate any form of discrimination or harassment. If any such behavior occurs, we will promptly report it to a supervisor or the internal consultation services.
Points of practice
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We will not discriminate on the basis of gender, age, nationality, race, ideology, creed, religion, social status, educational background, origin, disability, etc., and will treat each employee fairly.
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When we detect discrimination, being a nuisance, or harassment, etc. in the workplace, we will not hesitate to take action and will create a work environment for each and every employee to work comfortably.
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Supervisors will respond in good faith when subordinates ask for advice, express opinions, etc. about the work environment.
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We will establish internal and external consultation services to help resolve problems.
We will operate the personnel and benefit / support systems in a fair manner.
We will give consideration to creating a work environment in which all employees can work with peace of mind. We will also operate our personnel and benefit / support systems in a fair manner so that each and every employee can lead fulfilling corporate lives and career development.
Points of practice
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We will strive to ensure that our personnel system and working conditions are reasonable and fair for all employees.
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We will conduct personnel evaluations fairly.
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We will nurture human resources with rich individuality, expertise, and creativity.
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We will promote the health of all employees and give consideration to safety and health in the workplace.
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We will take necessary and appropriate security control measures for the use, provision, collection, and storage of specified personal information, etc.
Trust & Sympathy with Shareholders
We pursue ever-greater corporate value and champion timely and adequate disclosure.
We will disclose information appropriately.
We will work on providing accurate financial information and corporate information, such as management policies, business activities, and CSR activities, in a timely, appropriate and easy-to-understand manner. In addition, we will work to make use of the evaluation and requests from society in our business activities and continue to be a company that is trusted by and earns the sympathy of our shareholders.
Points of practice
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We will disclose information to shareholders and other stakeholders in a timely and fair manner, excluding confidential information.
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We will perform appropriate accounting procedures in accordance with the Companies Act and related laws and regulations.
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We will not leak undisclosed information obtained in the course of business. In addition, we will not conduct insider trading using this information.
We will make effective use of company assets.
We will strive to protect our tangible and intangible assets and will not abuse or misuse them.
Points of practice
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We will ensure the efficient and appropriate use of business expenses.
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We will not use our official position or authority to benefit ourselves or a third party.
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We will respect internal and external intellectual properties and take great care not to infringe them.